Business Terms

These terms apply to all business orders placed with Nano Computers Limited (trading as Neox Computers), Company Registration Number 14292345, VAT Number GB460328018, Registered Office at 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom.

By placing an order, requesting a quote, or instructing us to proceed with any work, you confirm that you have read, understood, and agree to be bound by these Business Terms.

Payment is required in full before dispatch unless otherwise agreed in writing. We reserve the right to request a deposit before commencing work on custom builds or large orders.

For orders exceeding £10,000, we may require staged payments: a deposit to commence work, and the balance before dispatch.

Goods remain our property until payment is received in full.

Once an order is confirmed and work has commenced, any changes to specifications must be requested in writing and are subject to our approval.

Specification changes may result in additional costs, extended delivery times, or both. We will provide a revised quote for any changes, which must be accepted before work continues.

We reserve the right to decline specification changes if components have already been ordered or assembly has begun.

Delivery dates provided are estimates only and are not guaranteed. We are not liable for delays caused by couriers, customs, incorrect delivery details provided by you, or other circumstances beyond our reasonable control.

You must ensure accurate and complete delivery information is provided at the time of order. Failed deliveries resulting from incorrect details, missed delivery attempts, or refusal to accept delivery may incur additional charges for re-delivery or storage.

You must inspect all goods upon delivery. Any shipping damage, defects, or discrepancies must be reported to us in writing within 48 hours of receipt.

Failure to report issues within this timeframe may affect your ability to claim for shipping damage or missing items. This does not affect your statutory rights or warranty coverage for defects discovered later during normal use.

Subject to our Non-Refundable Items below, you may cancel your order or return hardware for a refund within 14 days of your order date. All cancelled and returned orders are subject to a 15% cancellation fee.

If your order has already been shipped, all returned hardware must be undamaged and in as-new condition, with original packaging intact.

The following are not eligible for cancellation, return, or refund:

• Opened, activated, or registered software (including Windows licenses)
• Shipping costs of any kind
• Custom order options, services, and peripherals (custom chassis options, keyboards, mice, or other external equipment)
• Quantity orders and orders exceeding £10,000

Approved refunds will be processed to your original payment method within 10 business days, minus any applicable cancellation fees. Processing time depends on your payment provider.

Our warranty does not cover defects or damage resulting from:

• Unauthorised modifications, repairs, or tampering
• Misuse, neglect, or failure to follow product guidelines
• Accidents, drops, liquid damage, or external causes
• Normal wear and tear
• Use of incompatible or third-party components not supplied by us
• Software issues, viruses, or data loss

For full warranty terms and coverage details, please see our Warranty Policy.

To the fullest extent permitted by law, Nano Computers Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or anticipated savings, arising from the use or inability to use our products or services.

Our total liability for any claim arising from or related to your order shall not exceed the amount you paid for the specific product or service giving rise to the claim.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to: supplier shortages, shipping delays, natural disasters, pandemics, government actions, or infrastructure failures.

In such events, delivery timeframes will be extended accordingly, and we will keep you informed of any significant delays.

These terms constitute the entire agreement between us regarding your order. No verbal statements, promises, or representations shall form part of this agreement unless confirmed by us in writing.

These terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from these terms.