Business Terms

These terms apply to all business orders placed with Nano Computers Limited (trading as Neox Computers), Company Registration Number 14292345, VAT Number GB460328018, Registered Office at 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom.

By placing an order, requesting a quote, or instructing us to proceed with any work, you confirm that you have read, understood, and agree to be bound by these Business Terms.

No contract exists until we have accepted your order. Acceptance is communicated by email upon dispatch or commencement of work. The contract is formed at the time we send this confirmation, whether or not you receive it.

These terms apply to the exclusion of any other terms you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.

No variation to these terms shall be effective unless agreed in writing by a Director of Nano Computers Limited.

Payment is required in full before dispatch unless otherwise agreed in writing. We reserve the right to request a deposit before commencing work on custom builds or large orders.

For orders exceeding £10,000, we may require staged payments: a deposit to commence work, and the balance before dispatch or upon delivery.

Goods remain our property until payment is received in full.

For orders with staged payments (deposit and balance), the balance is due within 10 business days of final delivery, in cleared funds. Time for payment of the balance shall be of the essence.

For orders exceeding £10,000 where no deposit is taken, full payment is due within the period specified on the invoice or proforma, in cleared funds. Time for payment shall be of the essence.

The Customer's obligation to pay is not conditional on any internal finance process, third-party financier confirmation, or any further sign-off beyond delivery and acceptance as defined in these terms.

Overdue sums accrue interest at 4% per annum above the Bank of England base rate from the due date until payment, whether before or after judgment.

All sums are payable in full without set-off, counterclaim, withholding or deduction, except to the extent required by law.

Once an order is confirmed and work has commenced, any changes to specifications must be requested in writing and are subject to our approval.

Specification changes may result in additional costs, extended delivery times, or both. We will provide a revised quote for any changes, which must be accepted before work continues.

We reserve the right to decline specification changes if components have already been ordered or assembly has begun.

Delivery dates provided are estimates only and time for delivery is not of the essence. We are not liable for delays caused by couriers, customs, component availability, incorrect delivery details provided by you, or other circumstances beyond our reasonable control.

You must ensure accurate and complete delivery information is provided at the time of order. Failed deliveries resulting from incorrect details, missed delivery attempts, or refusal to accept delivery may incur additional charges for re-delivery or storage.

Delivery is completed when the goods are delivered to your nominated address and either: (a) you or your agent signs a delivery note; (b) the carrier records proof of delivery; or (c) the goods are installed or handed over on site.

You must inspect all goods promptly on delivery and report any damage or shortage in writing within 2 working days of delivery. Goods are deemed accepted on the earlier of: (a) written acceptance; or (b) 5 business days after delivery, unless you have notified us in writing of any material defect with reasonable detail.

If you refuse delivery or unreasonably withhold acceptance, we may treat the goods as delivered and accepted, charge reasonable storage and rescheduling costs, and/or treat such refusal as a material breach.

Risk passes to you on delivery. Title to the goods remains with us until we have received cleared funds in full.

Until title passes, you must:

• Keep the goods identifiable as our property
• Keep them insured for their full value
• Not sell, pledge, or create any security over them

If any sum remains overdue, we may, on reasonable notice and during normal business hours, enter your premises peacefully to recover the goods.

You remain primarily liable to us for all sums due regardless of any third-party financing arrangements. Any failure or delay by a third-party financier does not relieve you of your obligation to pay us on time.

If any payment is overdue, we may suspend production, delivery, installation and/or support services until all overdue sums are received in cleared funds, without liability for any delay caused.

Subject to our Non-Refundable Items below, you may cancel your order or return hardware for a refund within 14 days of your order date. All cancelled and returned orders are subject to a 15% cancellation fee.

If your order has already been shipped, all returned hardware must be undamaged and in as-new condition, with original packaging intact.

The following are not eligible for cancellation, return, or refund:

• Opened, activated, or registered software (including Windows licenses)
• Shipping costs of any kind
• Custom order options, services, and peripherals
• Quantity orders and orders exceeding £10,000

Approved refunds will be processed to your original payment method within 10 business days, minus any applicable cancellation fees. Processing time depends on your payment provider.

Our warranty does not cover defects or damage resulting from:

• Unauthorised modifications, repairs, or tampering
• Misuse, neglect, or failure to follow product guidelines
• Accidents, drops, liquid damage, or external causes
• Normal wear and tear
• Use of incompatible or third-party components not supplied by us
• Software issues, viruses, or data loss

For full warranty terms and coverage details, please see our Warranty Policy: https://neoxcomputers.co.uk/pages/warranty.

To the fullest extent permitted by law, Nano Computers Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or anticipated savings, arising from the use or inability to use our products or services.

Our total liability for any claim arising from or related to your order shall not exceed the amount you paid for the specific product or service giving rise to the claim.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

We may terminate any order or contract with immediate effect by giving written notice if you:

• Fail to pay any amount due on the due date
• Enter into administration, liquidation, or any arrangement with creditors
• Have a receiver appointed over any of your assets
• Cease or threaten to cease carrying on business
• Experience a deterioration in financial position that jeopardises your ability to fulfil your obligations

Upon termination, all outstanding invoices become immediately due and payable, and we may recover any goods to which title has not passed.

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to: supplier shortages, shipping delays, natural disasters, pandemics, government actions, or infrastructure failures.

In such events, delivery timeframes will be extended accordingly, and we will keep you informed of any significant delays.

Our failure to enforce any provision of these terms shall not constitute a waiver of our rights or remedies in respect of any present or future breach.

If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

These terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

These terms constitute the entire agreement between us regarding your order. No verbal statements, promises, or representations shall form part of this agreement unless confirmed by us in writing.

These terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from these terms.