Returns & Refund

How can I return my item?

We offer a 14-day return policy from the date you receive your item, in accordance with our Returns and Refunds Policy. To be eligible for a return, your item must be in the same condition as you received it, with tags and in its original packaging.

To initiate a return or for any questions or concerns about the return process, please contact us with your request. We will send you a return shipping label and instructions on how to send your package. Please note that we only accept returns for items that have been authorized beforehand.


We will notify you once we've received and inspected your return, and inform you if the refund has been approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. The processing time for your refund depends on your original payment method.

Products purchased from our site using a gift card will be refunded to you as a gift card by email.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you're having trouble with your new product or believe it is defective, please contact us immediately to report your defective product, so that we can provide further assistance.